ORDERING & PAYMENT
You can expect a response within 1 business days. Our customer service team works Monday-Friday.
To cancel or edit your order, please sign in to your customer profile by clicking.
Unfortunately, if your order has already been fulfilled, we are unable to make any modifications to your order as it’s already on its way to you. If you have any questions about your most recent order, please email us firstname.lastname@example.org
Taxes and duties incurred by each country on imported items are the customer’s responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately, we have no control over this.
SHIPPING & TRACKING
We fulfill all orders within 1-2 business days.
Please note that during sales and holidays, we require 2-5 business days for processing.
Please email customer service at email@example.com to let us know. We will take care of any issues with the address and reship your package.
If your tracking information states that your package was delivered but you never received it, please email firstname.lastname@example.org and one of our customer experience representatives will be able to further assist you
RETURNS & EXCHANGES
We stand behind the quality of every product we sell. If your purchase does not work out for any reason, you may initiate a return or exchange within 30 days of receiving your order. Products must be unwashed and unworn with original tags. We will pay for the return shipping for all US orders. Returns can be refunded back to the original payment method or come in the form of store credit. We cannot offer free return shipping for international orders or refunds on Customs or Duties.
Please note: all sale items are final and cannot be returned for a refund or exchange. We do not accept returns or exchanges on facemasks, face coverings, balaclavas, leggings, underwear or socks.
Visit our Returns & Exchanges page to initiate a Return or Exchange.
Please allow 3-5 business days from the time we receive your package to process your return/exchange
Please send an email with your order number and a photo of the incorrect item we sent you to email@example.com. We will immediately send you the correct item with a prepaid return label so that you can return the incorrect item.